Shipping & Returns
Shipping of live plants will occur between Monday and Friday each week.
Shipping will be via United States Postal Service, FedEx or UPS within the United States and its outlying territories ONLY.
All of our plants are shipped bare-root and without their original nursery pot. This is done both to protect the plant and to reduce shipping expense. Upon receiving your plants, make sure to remove them from their packaging immediately, repot using dry soil, and provide ample sunlight. Water as needed, making sure to water again only when the soil is completely dry. Succulents are very hardy and will rebound easily with proper care.
Please allow 1-3 business days for your order to be processed. Additional processing time may be required during Sale or Promotional periods due to above average order volume. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!
We pack our products by hand and take great care to ensure that they arrive at their final destination safely.
We do not offer returns on live plants, but we will do everything we can to ensure your satisfaction. Please contact us with any questions, comments, or concerns by sending an email to firstname.lastname@example.org.
We only ship plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit.
If plants arrive damaged due to transit, we will issue a store credit. Refunds are not available on live plants. In order for this to happen, you must contact us within 48 hours of receipt of your order by sending an email to email@example.com. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.
Shipping in Winter:
It is the responsibility of customers residing in areas subject to freezing weather to purchase a Heat Pack. While heat packs do not guarantee protection from frost, they will help prevent damage from occurring.
Leaf & Clay is not responsible for damage done to plants by freezing weather. We cannot control the weather. Order at your own risk.